Effective process management in the company Sertika

• Process management is a direction of company management, based on the idea that you need to manage not the organizational structure that tries to somehow provide services or produce goods to the client, but the activities themselves - processes. Process management is based on Edward William Deming's System of Profound Knowledge and the classic Deming cycle (PDCA, Plan-Do-Check-Act - Plan-Do-Check-Change). Developed in the United States after World War II, these methods resurrected and strengthened Japan's economy, and then spread throughout the world. All modern process management methodologies, such as ITIL, Six Sigma, Balanced Scorecard, TQM, CobIT, ISO-9000, etc., are based on these methods and ideas.

• Continuous improvement of every process. SERTIKA constantly improves service delivery systems, we look for the causes of problems and aim to reduce deviations from the required quality (variation). Process improvement is carried out according to the PDCA (Plan-Do-Check-Act) cycle, involving every employee of the company.

• SERTIKA refuses to depend on mass control of service results and inspections. Depending on the inspection is like treating the symptom when the disease is killing you. The need for inspection arises from a large variation in process results (some products or services do not meet the quality, and some have excess). Denial of control means that we need to understand and organize all processes so well that you can control all the quality even before the product or service is produced. We aim to make it possible to determine the quality of the results by judging only the input and primary operations. We achieve this because we are well aware of the sources of quality deviations in the processes and take measures to reduce those deviations. First of all, we "build" quality into products/services: The company's processes must work in such a way that they simply cannot have malfunctions that affect the product or service. We value statistical evidence of "built-in" quality both in the production/service process and in procurement.

Do you have additional questions? Contact us:

• Phone : +370 (37) 314434
• E-mail: sertika@sertika.lt
• Remote video chat;
• We can come to you;
• we are waiting for you to come to us at: Mituvos str. 2-255, Kaunas.