Sertika policies and principles

No.

Summary of long-term quality objectives

Long-term quality goals

1

Impartiality, confidentiality.

Ensure the impartiality, confidentiality, conflict of interest management of SERTIKA's conformity assessment services (test laboratory and management system certification) and other services provided.

2

Meet the requirements of standards/legislation, develop and improve the quality management system.

Follow the quality management system implemented in SERTIKA, meets the requirements of the current standard editions LST EN 17065, LST EN ISO/IEC 17025, LST EN ISO/IEC 17021-1, LST ISO/IEC 27006, LST ISO/TS 22003. To seek notification of the activity of medical devices - to become a notified, published institution.

Tobulinti SERTIKOS kokybės vadybos sistemą,
kurios tikslas – užtikrinti atitikties vertinimo (bandymų ir sertifikavimo) paslaugų kontrolę bei nuolat gerinti ir užtikrinti SERTIKA kokybės vadybos sistemos vientisumą ir aktualumą, rezultatyvumą ir efektyvumą.

3

Provide quality services, constantly improve their quality by meeting the needs of interested parties, to fulfill the requirements for the quality of service results.

Provide quality services To provide clients with complex, synergistic conformity assessment services: assessment of technical documentation, product safety tests, certification of products and management systems, technical training for personnel.

To ensure the quality of services (testing and certification) provided by SERTIKA: Maintain good professional practice and provide customers with quality testing and certification services, select suitable and relevant test methods, standards according to the requirements formulated in the customer's application, properly maintain the test and measurement and other equipment necessary to perform the services, ensure equipment measurement network, apply internal and external quality assurance measures.

Requirements for the quality of results properly perform tests and audit, certification activities and record their results, Ensure that the results of SERTIKA services (e.g. laboratory tests) are available objective and reliable and stable. Constantly ensure the appropriate level of the quality management system, which would ensure stable quality test results;

4

Maintenance and improvement of personnel competence.

To ensure continuous monitoring of the qualifications of employees of SERTIKA departments and raising their qualifications towards greater expertise. To prepare competent personnel, aware of the appropriateness of their activities and helping to achieve the goals of the management system. Raise qualifications and achieve a higher level of competence. It is an obligation that all employees related to the actions taken in SERTIKA units are familiar with the quality management system documents and implement the quality policy and quality management system procedures in their work.

5

Interested parties meeting their needs. Selection of reliable suppliers and partners.

Aiming for a level of service that consistently meets the needs of all interested parties: customer and era normative acts, documents the requirements of state controlling institutions employees and shareholders' legitimate interests.

Choose those subcontractors, suppliers of goods and services that best meet the requirements and expectations of SERTIKOS and its customers.

6

Development of the field of activity.

Constantly look for innovations in the field of conformity assessment (testing and certification). To expand the scope of accreditation and the range of services to meet the needs of customers. Implement advanced innovations and ensure technological progress.