The experience and professionalism of the Sertika team
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SERTIKA TEAM COMPETENCE AND PROFESSIONALISM, LEADERSHIP AND SYNERGY
Success is ensured by a constantly developing team:
Professionalism in technical and industrial fields. SERTIKA ensures good professional practice, maintains a high level of provided services, takes care of staff competence and qualification improvement, which is especially important when changing services and hiring new employees. We create conditions for everyone's development. We periodically assess the competence of employees. Internal and external trainings are constantly conducted and repeated, work instructions and work procedures are created and updated, participation in conferences and exhibitions, sharing of experience with business partners is how we grow a core of professionals and develop talents. When carrying out their activities, projects and tasks, employees apply and follow the procedures established by SERTIKA's quality policy and quality management system, and understand the importance of impartiality, confidentiality and objectivity.
SERTIKA is encouraged to pursue education and implements an active program to promote learning and development. A vigorous program of education and mutual assistance is being developed for all employees. Training and employee development is a continuous and comprehensive process. It's not just that we train individual team members, or we limit ourselves only to the topics of Sertika's activities. The entire SERTIKA is a constantly learning, developing, knowledge-seeking organization. Any education (even not related to the employee's activities) increases the employee's self-esteem, broadens the attitude towards SERTIKA and his own activities and, accordingly, the probability that the employee will want to contribute to the improvement of SERTIKA. As the experience, knowledge, and competence of people grow, the entire company inevitably grows:
- and the employees themselves work better,
- and thanks to constantly improving knowledge, they can actively improve their work themselves,
- create innovations,
- discover new niches
- bring success to the company.
SERTIKA is constantly learning and therefore constantly improving.
The importance of leadership in a team. A leader is someone who understands the essence of variation (deviation from the required quality) and helps colleagues do their jobs better and with less effort. The SERTIKA team supports the company's goals, pays attention to both internal and external users, and promotes pride in its work.
We are committed to continuously improving the quality and efficiency of our managers and clearly define a strong management commitment to continuous improvement:
- quality,
- performance results,
- commitment to implement all the principles discussed in Sertika's quality policy,
- management knows what it is committed to, that is, what it must do,
- a senior leadership structure is in place that will provide the daily impetus to move to the principles discussed and act to make change happen.
Everyone is included in the SERTIKA development process. And the management constantly strives for change and improvement, and the entire SERTIKA team is involved in the improvement of the company in one way or another. The change of the company cannot happen in such a way that some employees, some departments have changed, and others have remained working as before, because the result of the company's activity always depends on the weakest links. Development is a joint process that requires everyone's participation. Therefore, we all have to improve.
The right balance of team members: visionaries - strategists and analysts - critics. We are different and individual and we find the best solutions by working as a team. Team members' cooperation, openness, dissemination of information and sharing of good practices, positivity and focus on the result are important to us. It is important to us that the working environment of the team is suitable, safe, comfortable and harmonious, therefore we foster it in order to promote team values.
Change without fear or resistance. It's not uncommon for employees to fear that change might bring something bad, so deep that resistance simply derails attempts to improve the company's performance. Therefore, the SERTIKA team is encouraged to provide accurate data about problems, correct reports, talk about what can be improved, and provide data about the specifics of individual jobs. The result is that we know what changes to make and where the weakest points are.
We eliminate barriers between SERTIKA departments - interaction between processes and departments. People from different functional areas - researchers, developers, service providers, sales and administrative representatives work in teams to eliminate problems that may arise when using products or services. If we want to organize processes and reduce variation, it is a necessary condition that everyone tries to do it, that everyone helps each other, that everyone forgets local goals and optimums and starts thinking about what is best for the entire SERTIKA. We operate in an interactive environment - we increase communication and information both inside and outside SERTIKA.
We do not use slogans, target indicators for employees. Of course, this does not mean that goals are not set and indicators are unnecessary. SERTIKA's activities are based on realistic management, taking into account the needs and possibilities of real people, and not on the basis of formal bureaucracy, therefore knowledge and tools to achieve that goal are provided along with the set goals.
We eliminate planned employee performance quotas and management by objectives. The evaluation of all activities (including the management) should not be based on some quantitative plans, but primarily on the satisfaction of the end user - it is this that guarantees profit. Profit is always a derivative of user satisfaction and added value created. Quantitative indicators must disappear, replaced by measurements based on customer orientation. Production quotas (the requirement to produce so much output within a certain time) prevent quality from being measured and possible deviations taken into account, which in turn leads to order delays, bad employee morale, stockpiles, and similar problems. In addition, when a worker reaches a certain set rate (not reaching his full potential), he automatically slows down his work pace. When certain quantitative goals are pushed down from above, meeting them becomes more important than satisfying the wishes of the customers. And when tasks exceed capabilities, they are usually done at the expense of quality and safety. It is almost impossible to achieve a balance between quality and quantity in production directly according to the plan.
Give employees real opportunities to be proud of their work. The responsibility of the manager, heads of departments, foremen, experts should be shifted from the achievement of purely quantitative indicators to quality. All employees - from the lowest to the highest echelons and SERTIKA must ensure that it is the employees who get the greatest opportunities to achieve the most. And only by learning about their successes, about their influence on the achievements of the entire company, employees can and want to improve their performance.
The entire team is involved in the transformation process. Full-fledged optimization of SERTIKA is possible only if it is supported and tried to be implemented by all employees without exception - from the top managers to the lowest levels. Even the work of a cleaner can influence the company's results, not to mention specialists, so it is necessary that all employees understand and improve the company's operations.
Do you have additional questions? Contact us:
- Phone : +370 (37) 314434
- E-mail: sertika@sertika.lt
- Remote video chat;
- We can come to you;
- we are waiting for you to come to us at: Mituvos str. 2-255, Kaunas.